Following is an alphabetical listing of Save-On-Foods Memorial Centre services, policies and guidelines to make your visit with us more enjoyable:

Air horns are not permitted.

We will be happy to Announce Birthdays or Anniversaries at our Salmon Kings Games but we require a min of 48 hours notice.

All guests are required to sit in the Assigned Seats as indicated on their valid event ticket. If you have an issue with your seat please inform any of our guest service personnel to help rectify the situation.

The Automated Teller Machine (ATM) is located near Gate #2 beside the north east concessions on the Main Concourse Level as well as at Gate #1.

Banners, flags and signs are permitted at games and events, provided they do not interfere with the event, cover any advertising or building sign or carry disparaging or obscene messages. Signs larger than 24" x 24" must be able to roll up or fold. Also, signs cannot be affixed to any part of Victoria Arena. Poles to display banners, flags or signs are not permitted. Save-On-Foods Memorial Centre reserves the right to remove any sign they deem to be inappropriate.

Balloons of any kind are not permitted in Save-On-Foods Memorial Centre because of safety.

Cameras (Digital included) are permitted at games provided that they are still (not video) cameras and no flash photography is permitted once the game has started. Cameras are not allowed for events, unless an exception is made by the artist or event production. Under no circumstances are video cameras allowed at any time.

Cellular phones are permitted, provided they do not interfere with other guests’ enjoyment of the game.

Children (two years of age and older) require a valid ticket at events and games in Save-On-Foods Memorial Centre.

Containers (including bottles, cans, thermos bottles and coolers) are not permitted in Save-On-Foods Memorial Centre for the safety and protection of our other guests.

The Family seating or alcohol free seating section is section 104.

Fan courtesy is an important element of everyone’s enjoyment at any game or event. We ask that all guests adhere to the Save-On-Foods Memorial Centre’s Code of Conduct and Courtesy. For details please click click here or refer to the events section of this website.

The First Aid Station is located near the concourse. Emergency medical services attendants are available at all hockey games, as well as during events.

Outside Food and beverages are not permitted. (The only exceptions are for medical reasons or baby food)

There is a no Ins and Outs policy in effect for all events excluding emergencies, medical situations or anything deemed necessary by Save-On-Foods Memorial Centre staff.

In the event that you become separated from your child, the Customer Service kiosk located at Gate #1 on the Main Concourse is the place to report lost children. Should this situation arise, please contact Save-On-Foods Memorial Centre staff member immediately.

Lost and Found is located at the Customer Service kiosk located at Gate #1 on the Main Concourse. Articles are kept at the booth through the next day and then are stored for 30 days. For more information, please call (250)220-2600.

Telus pay phones are located outside Gate #1. You will also find pay phones near the dressing room on the East side of the building.

Parking on Pembroke and Dowler street is residential only. Please not park there when coming to an event.

Pets are not permitted in Save-On-Foods Memorial Centre, however, all service animals are welcome. Please notify your ticket seller at the time of purchase if an aisle seat is required to accommodate your service animal.

Pucks and lacrosse balls will sometimes leave the ice surface and land in the seating area of Save-On-Foods Memorial Centre. You are urged to be alert and to follow the play and the puck at all times. Our medical staff should be there to assist you in the event that you are hit, however, if you require immediate assistance, contact any member of the security or ushering staff and report the incident. Fans are welcome to keep pucks that are shot into the stands however, as long as there is no interference with the game.

Ticket speculators or "scalpers" are not recognized ticketing agents of Save-On-Foods Memorial Centre. If you purchase lost or stolen tickets from a non-authorized agent, you risk being removed from the seats you are in upon the presentation of a replacement ticket by the legal ticket holder.

The Public Skating Schedule can be found on the City of Victoria Recreation Services website at www.victoria.ca/arena.

Smoking is not permitted anywhere inside the Save-On-Foods Memorial Centre at any time. Designated smoking areas are located outside gates #1 and #3. A valid event ticket will be required for re-entry, please keep yours with you at all times. Provincial regulations state that smoking must not take place within three meters of public and workplace doorways, open windows or air intakes

Hockey and lacrosse sticks, pucks and lacrosse balls are not permitted to be brought into Save-On-Foods Memorial Centre. Please refrain from carrying these into the arena as they are unnecessary for fan participation. Anyone with one of the noted objects will be asked to return it to their vehicle.

Guests must have a Suite ticket for admittance into the suites. The only exceptions are special invitation parties & meetings, or valid passes (ex. event specific pass).

Will Call for pick up of pre-paid tickets is located at the Select Your Tickets box office beside gate #1 on the southwest corner of the Save-On-Foods Memorial Centre at 1925 Blanshard Street.